Terms & Conditions

1. Who are we?

The website www.joules-universe.com is administered by the Duca Iuliana-Ioana PFA Company based in Bucharest, Drumul Binelui Street, no. 205D, ground floor, room 5, Sector 4, represented by Duca Iuliana-Ioana.

2. Acceptance of terms and conditions

Accessing and using this site implies your acceptance of the terms and conditions below. For the best use of the site, it is recommended that you read all the terms and conditions carefully.

By accessing, using, obtaining or purchasing any product, content, data, materials, information or services through our online store, you agree to abide by these Terms and Conditions. Joules-universe.com reserves the right to complete or modify any information in the virtual store without notifying the users of the site in advance.

3. Copyright

The entire content of our site and products, as well as all copyrights on them, represent intellectual property and belong to Joules-universe.com, giving us the right to use them, they are protected according to Law no. 8/1996 on copyright and related rights.

Any content, including but not limited to trademarks, graphics, web graphics, drawings, texts, scripts, still or dynamic images, logos, audios, videos and any other data, is intellectual property of Joules-universe.com or its suppliers and for any violation of the rights arising therefrom, Joules-universe.com reserves the right to refer the matter to the competent courts, in order to fully recover the damage caused, as well as to file any complaint it proves to be necessary before the judicial bodies, in order to hold the perpetrator accountable.

The user is prohibited from copying, publishing, distributing, multiplying, modifying, transferring to third parties, altering, improper use of the products and any element of their content, as well as, where appropriate, removing the copyright marks of Joules-universe.com on the products or participate in any way in the transfer, sale, distribution of materials made by copying, modifying, displaying or reproducing the components of the products, unless it has received the written, express and prior consent of Joules-universe.com. Otherwise, Joules-universe.com reserves the right to recover any damage suffered as a result of the actions described above, whether direct, indirect, present or future.

Permission to use the supplied product is granted to a single user, who has the opportunity to access the created account. When you are granted online access to the material contained in the product, you are granted a revocable, non-exclusive, non-transferable and perpetual license to use the supplied product. You are not granted the right to record the content of the supplied product by video or audio methods or by any other means.

The names, images and logos that identify Joules-universe.com, products and services are subject to copyright, design rights and trademarks of Joules-universe.com. Nothing in these Terms and Conditions shall be construed as granting any license or right to use any trademark, design rights or copyrights belonging to Joules-universe.com.

The user acknowledges and agrees that by transferring the right of access to the product provided, there is no transfer of any intellectual property rights regarding the ideas, concepts, methods, graphics, solutions or trademarks contained in the product and which represent the property exclusive to Joules-universe.com.

4. Prices, order, payment methods, delivery, invoicing


• Prices are displayed on the page dedicated to each product.

• The prices presented are final, and the transactions are processed in lei.

• The displayed prices include value added tax.

• The price of the ordered product is the one displayed on the date of placing the order.

• The price printed on the invoice is the same as displayed on the date of placing the order.

joules-universe.com reserves the right to change the prices displayed on the website when we deem it necessary.

Joules-universe.com does not charge additional fees, but is not and cannot be held responsible for any additional costs incurred by the user in relation to the price of the product purchased, including, but not limited to, transfer or currency conversion fees applied. by the issuing bank of the user card, if the currency of issue of the card is different from the currency in which the sale is made.


The order can only be placed online, by the user selecting the product he wants to purchase. After selecting the desired product, the order will be placed through the order page, where the following information will be provided:

• order data: name, surname, e-mail address;

• payment method: exclusive with the card.

How to pay

The method of payment is exclusively by card.


  • Payment for the products can be made by credit or debit bank card, at the time of placing the Order online, through the Stripe payment processor. In case of making the payment with the bank card, the transaction will appear on the account statement with the name Duca Iuliana-Ioana.
  • Online payment is made in complete security, with the personal or company card of the buyer, and the cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have code CVV2 / CVC2).
  • Bank card data is processed exclusively on Stripe servers. The security of the information is guaranteed by the fact that Stripe does not store the confidential data of your card, but sends it encrypted, through a secure connection, to the processor bank.

Delivery and invoicing


  • Delivery is made by e-mail, so NO FEES RELATED TO DELIVERY SERVICES.
  • When placing the order, you must enter the e-mail address, the address where you will receive the products in electronic format, PDF, as well as the invoice for each order placed.
  • The delivery of the product is made only online, in electronic format, so that in the case of digital products only a non-exclusive and unlimited license is received, the property right remaining ours.

5. Purpose of the site content

This site is created for the marketing of digital materials, all information used being up to date and accurate.

It also aims to promote the graphic materials made by the administrator of this site Joules-universe.com.

6. Privacy

Joules-universe.com undertakes to strictly respect the confidentiality of its customers ‘data and undertakes not to transmit customers’ personal data.

The data requested on this site are: name, surname and email address.

The user’s personal data may be used by Joules-universe.com only for the stated purpose of this site, to send the user confirmation and delivery of orders.

7. Return policy

The materials available on the Joules-universe.com website are delivered exclusively by e-mail, in PDF format, so the RETURN OF THE MATERIAL IS NOT ACCEPTED. When downloading the material to your computer / tablet / phone, it belongs to you and you can access it at any time. Thus, the digital materials sold on the Joules-universe.com site will not be able to be returned.

8. Limitation of liability

Joules-universe.com has no responsibility for:

Damage, destruction, loss of digital materials after their purchase by e-mail.

• The content or nature of the sites through which a customer reaches the store.

If there are problems with an order, we will contact you by email or phone.

9. Buyer’s obligations


  • To provide real, accurate and current information about his entity when requested, otherwise there is the possibility of refusing orders.
  • To accept the solution of possible problems within 30 days from the date of their notification by an email addressed to the administrator.
  • To accept the TERMS AND CONDITIONS of the administrator once the orders are placed and to pay the value of the goods through the methods provided, at the time of sending the order.
  • It is forbidden to resell or distribute for commercial purposes the product purchased from Joules-universe.com.

10. Obligations of Joules-universe.com

• Provide users with free professional information about its products

• Inform customers by e-mail about order compliance.

• To deliver the products within 5 days from the delivery confirmation.

• Use personal data collected from the customer in accordance with the *Privacy * section, an integral part of the TERMS AND CONDITIONS.

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